1. Purpose
This Anti-Spam Policy describes Triostack's approach to unsolicited communication and messaging abuse, both for Triostack's own communications and for a Customer's use of any messaging capabilities made available within TriostackOne (for example, email, SMS, or business messaging features).
2. Scope
This policy applies to Customers and Users who use TriostackOne to send communications to third parties, and describes Triostack's own commitments regarding its communications with Customers and Users.
3. Prohibited Messaging Practices
The following are prohibited when using any messaging capability within the Services:
- sending unsolicited bulk messages (by email, SMS, WhatsApp/business messaging, or otherwise) without the required consent;
- using purchased, harvested, or scraped contact lists;
- disguising or falsifying sender identity or message origin;
- sending messages with deceptive subject lines or content designed to mislead the recipient;
- failing to honor opt-out or unsubscribe requests; and
- sending phishing messages or messages containing malicious content.
4. Consent Requirements
Customers are responsible for obtaining and maintaining records of any consent required under applicable law before sending marketing or promotional communications through the Services, and for complying with applicable anti-spam, telemarketing, and data protection laws in the jurisdictions where their recipients are located.
5. Sender Identification
Messages sent through TriostackOne's messaging features should clearly identify the sending organization and provide a reasonable way for the recipient to contact that organization or opt out of future messages.
6. Opt-Out and Suppression Lists
Customers must honor opt-out and unsubscribe requests promptly and maintain suppression lists where required by applicable law or where a recipient has otherwise objected to further communications.
7. Customer Responsibilities
Customers are solely responsible for the content, recipients, and legality of communications sent using TriostackOne's messaging capabilities, and for complying with applicable anti-spam and consumer protection laws. Triostack does not send bulk marketing communications on a Customer's behalf and does not review Customer messaging content before it is sent.
8. Complaint Handling
Complaints about messages sent using TriostackOne can be reported to info@triostack.in. Triostack investigates complaints and may request information from the relevant Customer.
9. Enforcement
Violations of this policy may result in suspension of messaging features or the account, consistent with Terms of Service, Section 14 and the Abuse Policy. Questions about this policy can be directed to info@triostack.in.