1. Purpose
This page describes how long Triostack generally retains different categories of data in connection with TriostackOne, and how Customers and Users can request deletion or export. It supplements the Privacy Policy and, where it applies, the Data Processing Agreement.
2. Types of Data
Retention periods vary by the type of data involved, since different categories serve different purposes and may be subject to different legal or operational requirements. The sections below describe the main categories.
3. Account Data
Account data (such as name, email, and role) is generally retained for as long as the associated account is active, and for a limited period after account closure as described in Section 11.
4. Customer Data
Customer Data is retained for as long as the associated Subscription is active, in accordance with the Customer's configuration and instructions, and is handled after termination as described in Section 11. The standard post-termination retention window before deletion is [POST-TERMINATION DELETION PERIOD], unless a different period is agreed in an Order Form.
5. Transaction and Billing Data
Billing and transaction records are retained for the period required to meet accounting, tax, and regulatory obligations, which is typically longer than the retention period for other account data. See Section 9.
6. Security and Audit Logs
Security and audit logs are retained for [RETENTION PERIOD] to support security monitoring, troubleshooting, and investigation of suspected incidents, as described on the Security page.
7. Support Communications
Records of support requests and related communications are retained for a reasonable period to allow Triostack to track and resolve issues and maintain a history of prior support interactions.
8. Marketing Data
Marketing contact information is retained until you unsubscribe or object, or until it is no longer needed for the purpose it was collected, whichever comes first. See Privacy Policy, Section 15.
9. Legal and Regulatory Retention
Certain data may be retained for longer than the periods otherwise described on this page where necessary to comply with a legal obligation, resolve a dispute, enforce Triostack's agreements, or as otherwise required or permitted by applicable law.
10. Backup Data
Data may persist in encrypted backups for a limited period after it is deleted from live systems, for business continuity and disaster recovery purposes. Backups are retained for approximately [BACKUP RETENTION PERIOD] and are then overwritten or deleted in the normal course of the backup cycle; they are not used for any purpose other than restoration.
11. Account Cancellation
When a Subscription is cancelled or terminated, the associated account is deactivated and access to the Services ends. Customer Data is generally retained for a limited period afterward to allow for export or reactivation, and is then deleted in accordance with [POST-TERMINATION DELETION PERIOD], subject to Section 9 and Section 15.
12. Deletion Requests
Customers can request earlier deletion of their account and Customer Data, and Users can request deletion of their personal data subject to the Customer's role as administrator of the account, by contacting Triostack using the details in Legal Contact. Requests are handled subject to Section 9 and Section 15.
13. Data Export
Where the Services support it, Customers can export Customer Data before cancelling a Subscription or during the post-termination retention window described in Section 11. Export tools and formats may vary by application.
14. Restoration and Recovery
Where a Customer requests reactivation of a recently cancelled account within the applicable retention window, Triostack will use reasonable efforts to restore Customer Data from backups, subject to technical feasibility. Restoration is not guaranteed once the retention window has passed.
15. Exceptions
The retention periods described above are subject to exceptions where:
- a longer period is required to comply with a legal, tax, or regulatory obligation;
- data is subject to a legal hold in connection with a dispute or investigation; or
- a different period is expressly agreed in an Order Form or other written agreement.
Questions about retention can be directed to info@triostack.in or via Legal Contact.