Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscription cancellations and refund requests are handled for TriostackOne. It supplements the Subscription Terms and the Terms of Service.

A Customer may cancel its Subscription at any time. Cancellation stops future billing but does not, by itself, entitle the Customer to a refund for amounts already paid, except as described in this policy.

Subscriptions can generally be cancelled from within account or billing settings, where available, or by contacting info@triostack.in.

Unless otherwise agreed, cancellation takes effect at the end of the current billing cycle, and access to paid features continues until that date. No partial-period credit is provided for the remainder of a cycle unless required by Section 12 or applicable law.

No charge is made during an active free trial. If a trial converts to a paid Subscription automatically, the Customer can cancel before conversion to avoid being charged. Charges already processed after conversion are handled under Section 5.

Monthly Subscriptions bill at the start of each monthly cycle. Cancellation prevents the next month's charge; the current month's access continues through its already-paid period.

Annual Subscriptions bill at the start of each annual cycle. Refund eligibility for the unused portion of an annual term, if any, is subject to Section 5 and any applicable Order Form.

Charges based on usage (for example, overage fees) or optional add-ons are generally billed for usage already incurred and are not eligible for refund once the usage has occurred, except where required by Section 12.

If you believe you were charged more than once for the same billing period in error, contact info@triostack.in with the transaction details. Confirmed duplicate charges are corrected.

Suspected unauthorized transactions should be reported promptly using the contact details above, and may also need to be reported to the relevant payment provider or bank in accordance with their own dispute procedures.

Refunds outside the standard eligibility described in this policy may be considered where:

• required by applicable consumer protection or other law;
• a confirmed billing error occurred on Triostack's part; or
• expressly agreed in a signed Order Form.

Approved refunds are issued to the original payment method where possible, and are generally processed within the timeframe required by the relevant payment provider.

Where a refund is issued, associated taxes are adjusted consistently with the refunded amount to the extent required by applicable tax law.

Subscriptions purchased under a promotional or discounted offer may be subject to additional terms specific to that promotion, which take precedence over this general policy where they conflict.

Where Triostack terminates an account for a confirmed violation of the Acceptable Use Policy or the Terms of Service, the Customer is not entitled to a refund for the remaining Subscription period, except where required by applicable law.

Billing disputes should first be raised with Triostack using the contact details in this policy. Unresolved disputes are handled in accordance with Terms of Service, Section 21.

Billing and refund questions can be directed to info@triostack.in or via Legal Contact.